Customer support agents
Order status, refunds, exchanges, shipping questions and routing, with tool calls into Stripe, Shopify and your helpdesk. A D2C deployment resolves 68% of tickets with a 1.4 second average response.
Custom AI agent development, built for production.
An agent that demos well and an agent that runs a support queue for a year are different products. DarkForge AI builds the second kind: grounded in your data, wired into your tools, evaluated before launch, monitored after, and designed to hand off to a person the moment it is unsure. Fixed price, written proposal, and everything ships into your accounts.
Agents we build.
Each one starts with the job to be done and the data it needs, never with the model.
Sales and lead qualification
Inbound triage, enrichment, scoring and outreach preparation across your CRM and inbox. Our own stack has enriched 12,000+ leads at a 94% dedupe rate.
Internal knowledge assistants
Answers grounded in your documents, policies and contracts, with citations, for staff who currently ask the one person who knows.
Document and intake processing
Forms, invoices, applications and records extracted, validated and routed, with exceptions flagged for review.
Operations and reporting agents
Scheduled reconciliation, catalog maintenance, alerting and reports that used to take a person every Friday.
Multi-agent systems
Several specialized agents coordinated through a shared state and a human-in-the-loop layer, for workflows a single agent cannot hold.
How we make them safe to run
Six things every agent we ship has.
These are the difference between a prototype and a system your operations team trusts. They are in scope for every build, never an upsell.
- Retrieval over your own dataPolicies, product data and history in pgvector or Pinecone, so answers are grounded and cited rather than guessed.
- An evaluation set agreed before tuningThe questions and cases the agent must handle correctly, run automatically on every change.
- Logged, reversible actionsEvery tool call is recorded with its inputs and outputs. Refunds, edits and sends can be reviewed and undone.
- Confidence thresholds and handoffWhen the agent is not sure, a person gets the conversation with full context instead of the customer getting a guess.
- Cost and rate controlsModel routing, caching and limits so the bill is predictable and a traffic spike cannot run away.
- Monitoring after launchResolution rate, response time, escalation rate and accuracy on a dashboard your team can read. One agent has held 99.97% uptime.
Stack
Models are a detail. The system is the product.
We build on Claude, OpenAI and open models, chosen per task and swappable without a rewrite. The parts that stay are the data layer, the tool integrations, the evaluation suite and the handoff rules.
Questions about AI agents.
How much does a custom AI agent cost?
A fixed price for a fixed scope, quoted within 48 hours of scoping. A single-purpose agent on clean data is the smaller end; multi-agent systems with several integrations run larger. The proposal includes payback math based on the hours the agent absorbs. Start with the ROI calculator, and read what a custom AI agent costs.
How long does it take to build?
A focused agent is usually live in under ten days; most builds ship in two to six weeks. The prototype answers real cases from your data within the first week.
Can the agent take actions, not just answer?
Yes. Refunds, order edits, calendar bookings, CRM updates and more, through tool calls that are logged and reversible, with limits you set.
What about privacy and data handling?
Data stays in your accounts and your database. We design access controls and retention with you, and regulated operators get counsel review before launch.
What happens when the model changes or a vendor changes an API?
The evaluation suite catches regressions, and the integrations are isolated so a vendor change is a contained fix. A growth retainer covers this ongoing work if you want us to handle it.
Start a project
Get a fixed-price proposal in 48 hours.
Send a brief or book a scoping session. We reply within one business day, and the proposal that follows commits to a price and a ship date.
info@darkforgeai.com